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FAQ'S

General

  • ·         I need to have a logo created. What information do you need from me and how much will it cost?

Firstly we’d like you to let us know as much information as possible about your project as it’s important for us to have a clear understanding about your business, its goals and your target market. Based on our discussion, we can provide you with an estimate. If you require a quick quote, that’s not a problem. Just note that it may need to be revised later based on detailed discussion with you.

  • ·         I’ve approved your estimate and am ready to get started, now what?

Glad to be working with you! Let us know which project(s) you would like to proceed with. Just sign the estimate that we would have sent to you, and fax it to our office at (246) 228-3929. Or, you can scan the signed estimate and email it to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We require this to be done as a signed agreement that the quote has been approved.

  • ·         Do I need to pay up front?

A deposit of 50% is required for us to begin working on your project. The remaining 50% would be paid upon completion of the job. This policy is the same as it relates to design, printing, banners/signage and websites.

  • ·         How do I check the progress of my job?

Now that work has begun, you may want to see where things are at with your project. We like to keep you updated, and will always respond to your e-mails. If you need to ask us a question right away, give us a ring! Someone is always here during working hours to take your call.

  • ·         What if I don't like the designs you create?

Where this is a rarity as we always try our hardest to get it right the first time, sometimes it takes a better understanding of your project and its goals. Or, maybe you have an idea in mind that you’d like to share with us. Be specific about what you perceive as a design problem. We value your input! Keep in mind that we base your estimate on a defined number of hours and if we are required to develop a number of concepts in excess of the quantity outlined in the estimate; we will need to revise your agreement.

  • ·         What type of payment do you accept?

We accept cash, cheque and wire transfers.

Graphic Design

  • ·         Do you have any finished samples that I can look at in person?

Of course! When you visit our office you can view samples of our work. You can also visit our portfolio HERE!

  • ·         I have some marketing materials that were created several years ago and would like to have them updated. Can you do that?


Yes, we can refresh the look of your materials while still keeping the brand consistent. If you are looking for an overall change we can help you with that as well by starting with your logo! See logo samples here

  • ·         When and how do I get to see a proof of my design project?

Once we have a concept created for you, we will email it to you for your viewing and feedback.

  • ·         How will I receive my design once completed?

In the case of a logo design, we will provide you with a cd which will have your logo in various formats (eps. and jpeg.) to ensure that you can use it for all your branding purposes. Other artwork that has been created can be saved on cd. as print ready files.

 

Printing

  • ·         I want to have business cards, a brochure, a banner and a sign created and then produced.- Do you provide printing services as well as creation of banners and signs?


Yes we do! We take you from design to print and will produce your printed materials on only the best stocks. From business cards to brochures to magazines, we print it all. Need a banner and sign? We can take care of that too! Click here for your free quotation.

 

  • ·         I have received my printed job from you, but I see that there is a mistake in the wording that I didn't notice before I signed off on the artwork. Do I have to pay to have the job reprinted?

Unfortunately yes. The purpose of signing off on artwork is to make sure that you are satisfied with the final layout, that all changes you requested are made and that you give the go ahead for us to print. We make all efforts to do our own proof reading as well, but in a case that an error is overlooked on your part and we are given the signed go ahead to print, you will be required to pay for the reprint. To avoid this situation, please be sure to fully examine your artwork, especially when alot of text is present so we don't find ourselves in this situation.

 

  • ·         I have my own artwork and am happy with it, can you just print for me?

Yes, of course, that is not a problem. Please ensure that the artwork provided is of high quality i.e. saved as high resolution files. Also ensure that the files have sufficient bleed and that crop marks are present within the artwork where necessary. These factors play a big part in ensuring you receive the best possible finished product.



Web Design

  • ·         I have a website done already but it needs to be updated. Can GreenLeaf Design Inc. do this?

We will have a look at your existing website to determine how it was built and what can be done based on your requirements. Sometimes it may be best to start over.

  • ·         What are your rates for creating a website?

Every client’s website is unique, so share with us your budget and what your goals are for the site. We can provide an estimate based on your requirements, and suggest alternative options that maybe you didn’t know were available to you. When you are ready to proceed, it is our policy that a contract agreement be signed. 50% will be required up front and 50% prior to launching your new website.

  • ·         What can I expect after signing the contract agreement to start my website?

We first create static concepts, starting with just the home page design. Once a design is approved, we will then create the other pages as listed in the main navigation. Our web developers then take over and build the layout of your website. A test site is setup for review. Content and other details are then placed in. Your website can be launched after final approval and payment.

  • ·         What do you need from me to begin the website?

If you already have an existing website or domain, we will need to know where the domain is registered, if you have e-mail addresses associated with your website, what browser you are currently using, and if you're on an exchange server or other mail server. Before we begin design concepts, it's important to have an in-depth conversation with you about your business and its goals with the website. We will work closely with you to determine how the site will be navigated and what type of content (text and images) is needed from you.


  • ·         Do you provide hosting and email services?

Yes we do! We recommend that you let us host your website to avoid technical difficulties. We offer a range of annual hosting packages for sites of all sizes. Talk to us about our current rates.

  • ·         My website does not come up first on a Google search. Why is that?

Your website is competing with thousands of other sites. We can help improve your visibility on the web through our SEO (Search Engine Optimization) services. SEO is the process and practice of optimizing your website so that it ranks well on search engine results pages. There are several options available for increasing your site's relevance; we'll help you decide which method(s) would work best for you.

  • ·         Should I have Content Management on my website?

If you frequently update information, such as news and images, this is a great way to have control over your content. We have a powerful, easy-to-use admin that can be customized to fit your specific needs and provide training once the website is completed.

 

Have more Questions? Send us an email now.

 

Foster & Ince

We have had the pleasure of working with the team of Green Leaf Design Inc. from their inception as an innovative fledgling company throughout their incredible rise and growth. Despite expanding into other areas in the graphics arena, this innovation and attention to quality and customer satisfaction has never faltered. Prompt response and personalized attention were major plus factors for us as we worked together. Many early mornings or very late evenings would find Brian and/or Lydia in our office as they fit themselves into our hectic schedule without a word of complaint until we were all satisfied and ready to move forward. Vague ideas given to them were presented to us as artistic masterpieces on flyers, advertisements, banners and signage time and time again. Green Leaf Designs – you are number 1!!!!

James Corbin- Managing Director, EeZee Kricket, President ISB and Bartel Credit Union Ltd.

EeZee Kricket Inc (www.eezeekricket.com) is a start up company which manufactures, markets and distributes the international award winning cricket trivia board game EeZee Kricket with a vision of being a household name on a global basis. We advertise on a global basis and although we are a small company it is imperative that we work with a graphic artist who continuously actively listen to our requirements. To our relief and benefit, we discovered that Lydia and the GreenLeaf Team, were very skilled at assessing our requirements from day one. She is creative, professional, fully incorporates our ever changing ideas throughout the design process, and ultimately produces an attractive and effective design whether the finished product is an advertisement, a poster or a bag. — all within budget and on deadline! It is indeed extremely rewarding to work with a talented designer who is skilled at communicating with us, constantly smiles, and skillfully navigates us through the production process. Needless to say we are extremely satisfied with her work and have absolutely no hesitation in recommending her to all our business associates, which we have already done and she is now doing work for the Information Society of Barbados (ISB) and the Bartel Credit Union Ltd.

Chantel Selman Ir.- Managing Director, Light Body Wholistic Clinic

I would love to say that GreenLeaf Design Inc. has played a very important role in creating a colourful and vibrant image for Light Body Wholistic Clinic; and the Organic Earth product line of labels are ‘rawsome’...especially the Kassava Shake Superfood mix....Thank You very much...Live Juicy! Chantel Selman Ir.- Managing Director, Light Body Wholistic Clinic

David H. Lavine: Director- Business Development/Managing Director-Exotica

GreenLeaf Design Inc. can best be described by the management of Exotica Condiments Inc. as a young, dynamic, progressive, avant garde organization which can assist any size company to achieve its desired marketing goals. Their service is unique, in that it is interactive and they do respond as necessary to each company’s needs. Their brand equity has also allowed our company, added value from the various services they provide us. In short it is easy for us to continue doing business with them as they bring our various “Briefs” to fruition and allow our customers and prospective ones to continue and want to be associated with our brand. I would recommend them as an integral partner, as they do listen and seek to make one happy through dialogue. We intend to use their services as long as they remain customer focused with quality service at all levels.

Sentry Insurance Brokers

We at Sentry Insurance Brokers can attest to the character and personality needed to work in a service oriented field, as a brokerage is just that. It takes commitment, patience, knowledge and a caring disposition and the staff at Green Leaf Design Inc. possesses all of these qualities. Many persons are not often enthused by the topic of insurance but Green Leaf Designs has managed to bring life to this field by way of our refurbished website and fresh, eye-catching advertising media. It is because of their effective work and professional approach that we confidently recommend the use of this company to large and small businesses alike.

Cheryl Wiggins - Managing Director/Cheggins.

'Superlative Service - Dear Lydia & Brian, Thank you so much for all you have done and are doing for my company (Cheggins), and the support you have given me to help achieve my goal. The quality and service which you provided to my company was super !!! Indeed i cannot remember any other company in any business that has performed as well at any time. Nothing was too much trouble, your service was constantly faultless and friendly. We always felt welcomed. I will certainly be recommending your company to other persons. Thank you for everything, with love

Paul Gibson- Managing Director, Excel Marketing Services Inc.

Over the last 6 years, I have tried other advertising agencies to give me quality advertising that would sell my business. None of them met my needs. After meeting with Brian and Lydia of Green Leaf Design Inc. through a seminar, I immediately chose them, because they were professional from start to finish, and it spoke volumes for my business. Most importantly, their constant interaction, patience, prompt and efficient service to ensure I received exactly what I wanted separated them from other competitors. I will definitively use this company when advertising because they are "the best in the business" and I will recommend them to all.

Do you have a testimonial? Let the world know now!Click here to submit yours today.

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He is like a tree planted by streams of water, which yields its fruit in season and whose Leaf does not wither. Whatever he does prospers.PSALM 1:3(NIV)                He will be like a tree planted by the water that sends out its roots by the stream. It does not fear when heat comes; its leaves are always Green. It has no worries in a year of drought and never fails to bear fruit."  JEREMIAH 17:8 (NIV)                The LORD is my shepherd, I shall not be in want. He makes me to lie down in Green pastures, He leads me beside quiet waters... PSALM 23:1 -2                Whoever trusts in his riches will fall, but the righteous will thrive like a Green Leaf. PROVERBS 11:28 (NIV)               
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